Marie-Angélique has led the Learning & Development team with boundless enthusiasm since joining BNP Paribas in Switzerland a year ago. Lifelong learning is a key priority for the company and an integral part of our commitment as an employer to the continuous professional development of each and every staff member.
The training we offer is constantly adapted to address employees’ skills gaps and career objectives, and it has proven more important than ever in 2020.
Marie-Angélique spoke with us about the challenges she has faced this year and how she succeeded in overcoming them.

Please could you introduce yourself in a few sentences ?

After stints working for other banks, I joined BNP Paribas in 2013 in Canada as part of the Cash Management team. I moved into L&D in 2015 and then transferred to Switzerland in June 2019 to head up Learning & Development for the Swiss region within the HR Change Management team.

What does a typical day at L&D look like for you?

Day to day, my role is to define, build and implement programmes to develop the skills of our staff in line with the Bank’s strategic priorities. I am also responsible for fostering a culture of lifelong learning.

Has demand for training among staff members changed at all since the start of the year?

My feeling is that demand among staff members has risen over the months. We have noticed that they are spending time on their development not only to meet a specific need but also out of a simple desire to progress. Equally, our community of “internal trainers” has expanded. I think that they are noticing the benefits of sharing their expertise and the value of highlighting their work.

How have you and the L&D team continued to support staff members during the lockdown and now that lockdown has been lifted?

Throughout the COVID-19 period, all of our classroom training sessions were put on hold. We worked with the Change Management/L&D team to find an alternative, though, because we thought that it was essential to keep in touch with our colleagues. That led us to set up remote training on a wide array of topics linked to what we were going through as a workforce (parenting while working from home, digital tools, time management and priorities in a home office, the impact of COVID-19 on mental health and more). These short-form sessions were an instant hit and, in the end, even after lockdown, we’re planning to continue offering them.

What was this period like for you personally? What will you remember about it ?

Personally, I had a very positive experience. The Change Management/L&D team managed to bounce back very quickly, stay present for staff members and continue to help them to develop. I find it very interesting that we’ve lived through this period in which, practically overnight, we’ve had to adopt new working methods, make better use of our digital tools and just work together more effectively.

Are there any positive experiences you would like to share? Or a specific message?

I have two messages. The first is that I hope that this enthusiasm for development continues and grows and that the L&D/HR team will be there to help. The most important thing is that every member of staff takes the time to think about their needs and makes an effort to draw up their Personal Development Plan.
The second is that I’m obviously always on the lookout for new “internal trainers”! The bank is bursting with experts in every topic under the sun and we want to make the most of their expertise!

The Geneva Resilience Hack, which took place in mid-June, is an initiative of Open Geneva, the Department of Economic Development of the Canton of Geneva, the University of Geneva and HES-SO Geneva. This event is part of the work of the Crisis and Resilience Innovation Fund, of which BNP Paribas in Switzerland is a partner.

The goal of the initiative is to come up with innovative and cooperative solutions to existing and future challenges to address the economic setbacks caused by the recent health crisis.

We met up with one of our staff members who participated in the event, Frédéric Lahoude, to hear his thoughts.

What’s a hackathon?

It basically involves pooling a range of skills to do some fast-paced brainstorming on a topic. It’s like a fast-track incubator.

Which project did you work on?

Someone in the group suggested working on a self-evaluation tool to improve the remote work experience.

At the start of the hackathon, almost 30 people signed up to work on this topic, and nine of us remained active.

There was a range of professional backgrounds, which made the discussions even richer.

Participants came from academia, HR, consulting, business services, government bodies, and then there was me from the private sector.

Having such a complementary team was a genuine asset for our group.

So, our working group chose to develop a solution to help (remote) workers and their employers set up or improve the remote working experience. This included a self-evaluation option, leading to personalised recommendations, advice and best practices. The system is intended to act as a tool to support well-being at work, help employees organise and justify remote working arrangements, help manage remote work, and help employers decide whether to implement or expand remote working.

During the hackathon, we worked on an open source tool that offers conversational interfaces and a recommendation engine drawing on a broad set of remote working resources. As such, it provides support at various levels (individuals, teams, departments/services, company), while also serving as a data pool for scientific research on remote work.

What’s next for the project?

After the hackathon, six of us have stayed in contact and are keen to continue the adventure.

Our initial goal is to come up with a model effective enough to complete a few pilot projects with different groups.

How will the Resilience Hack have a positive impact post-COVID?

Whether in relation to the theme my team worked on, or the other topics covered, working on real projects helps generate ideas to combat future crises (a pandemic, or something else), taking the COVID-19 experience on board and the ideas put forward during the hackathon. We covered a broad range of topics, problems and solutions (SMEs, tourism (including business tourism), culture, healthcare, employment, training, automation of certain high-risk professions, local manufacturing, remote project management for NGOs, technologies for shops and restaurants, etc.).

Even though not all the ideas will take shape, the discussions and insights will help change certain habits after lockdown, and will help us manage future crises more effectively.

What have you taken away from this experience? Would you recommend it?

The three days at the hackathon were definitely intense (I planned on a personal investment of 10 hours, but ended up doing double). In addition to being my first hackathon, it was also a remote hackathon. So I came into contact with and learnt to use a whole range of collaborative tools (Slack, MIRO, Rocket.Chat, MindMeister, Zoom, Google Docs, etc.).

For me, the diversity and complementarity of participants’ backgrounds helped spark engaging and fruitful discussions.

I would definitely recommend this experience.

Carole Ackermann was born in 1970 and grew up in Zurich.

As CEO and Co-founder of Diamondscull AG, she invests early in companies in the technology/ICT field. Carole is also non-executive director of several companies such as Allianz Suisse, BKW, BVZ Holding, the innovation agency be-advanced, co-president of the Female Innovation Forum and a jury member of Venture Kick.

With a PhD in marketing from the University of St. Gallen she is a senior lecturer for business administration/Integration projects.

She has an entrepreneurial spirit with an integrative mind-set and down-to-earth behaviour. She is eager to identify, discuss and promote new ideas and help transferring them into concrete projects and results. She also participates on panels or as speaker at conferences on entrepreneurship, start-ups and women in this field.

During the lockdown, all of our employees have been mobilized to ensure the business continuity and the services to our clients. 

We have met Johanne Riendeau, Executive Director Key Client Group at Wealth Management. She gives us her thougths on the lockdown period but also on how the situation has pushed digital working and her relationship with her clients to the next level.

How did you feel and manage to get through this unusual time?

I have been working from home since mid-march. We are now progressively going back into the office since May 18, in small teams for a week every 3 weeks to allow necessary social distancing.

I feel very privileged to be able to continue working under good and safe conditions for a solid organisation, in such a difficult period for all.

I was truly impressed by the bank’s ability to deploy home office capabilities for over 1,000 Swiss staff, on such short notice! This allowed us to maintain quality services to our clients. It was reassuring to work safely from home at a time when the pandemic was progressing rapidly in Switzerland.

On a personal point of view, the newly found lockdown time is happily spent in more frequent face/zoom time with family and friends, wonderful moments to keep privileging once the crisis is over!

The recent and progressive un-lockdown is welcome news both from a sanitary and social perspective. It is a pleasure to see colleagues again and hopefully our clients soon when travel resumes!

Have the lockdown and the obligation to work from home impacted your way of working ?

Moving to a Flex office environment was a large step last fall. The lockdown accelerated digitalisation of our processes via electronic signatures, zero printing, secured modes of document sharing…and ensured more efficiency during this extraordinary period and for the future. 

Has the situation had an impact on your relationship with your clients?

Our clients are reassured by the financial strength of the bank and our ability to rapidly deploy contingency plans to keep servicing them when they needed us the most. Regular communications, updates and advice through this highly uncertain period allowed us to strengthen relationships with our clients.

Since the start of the COVID-19 pandemic, the BNP Paribas Group as a whole has mobilized to contribute in helping the people and institutions the most affected and exposed to this sanitary crisis. This global emergency plan represents a total amount of more than 50 million euros, structured locally – in many of the countries where the Group is present – around concrete and local actions focused on three main targets: hospitals, fragile populations and youth.

Reduce the digital division

A corporate donation to the YOJOA –Youth Job Accelerator association, working in favour of the professional integration of young refugees in Geneva, to buy twenty laptops for the programme’s young beneficiaries who cannot follow their online courses.

Skill-based support

Our employees support SMEs in Geneva

Skills-based support from volunteer employees to help the small businesses in Geneva that are partners of réalise (an institution otherwise supported by the BNP Paribas Swiss Foundation for its “Opportunity” programme, aiming to promote equal opportunities for tomorrow’s jobs).

“Thanks to our values to engage and accompany change, our two companies have united their strengths in a solidarity plan dedicated to Geneva’s’ SMBs by offering réalise the expertise of BNP Paribas in Switzerland’s employees! After COVID-19, a world that changes through a transition to a sustainable economy!“

Cécile Marguerat, Public relations and Communication manager, Réalise

A hackathon to adapt and face post Covid-19 challenges

Skills-based support to the Canton of Geneva new “Crisis and resilience innovation Fund”, which seeks to collectively develop disruptive projects in response to the current and future economic challenges. The bank’s employees will thus have the opportunity to participate in the Geneva Resilience Hack, from June 12 to 14th.

For the past few weeks, our teams have been dedicated to support more than ever our Clients. We thank them all for their dedication and professionalism whether they were working from home or from our offices in Zurich, Lugano or Geneva.

 We have met Slaven Maligec, Head of CHF Debt Syndicate and located in Zürich, and talked about the health crisis, new ways of serving our Clients and about the necessity to adapt during these particular times.

Slaven, could you tell us more about what you do and where have you been working from during the lockdown?

I am Head of CHF Debt Syndicate. I am not working from home and I remain on site as my work installation requires a lot of hardware and computers!
However, we have adapted our organisation: split team in the office, split team at home during home schooling and recent holidays.

We are glad that you and your family are doing well. How your clients have been coping with the situation? What are their main preoccupations?

Regarding the post Covid-19, our clients are a bit worried about the near future to some extend as uncertainty leads to discomfort, but they are adapting to the new environment rapidly as there is no choice, working from home related or also to the new pricing landscape.

 I think that people tend to forget quickly as soon as we are facing a more normalised situation but I think given the impact we will keep that in memory and hopefully be better prepared when the next crisis will occur. There is only one life, birth and death are determinate, the time in between should be fun, at least part of it. 

And for the next changes? We shall be masked soon and stay masked for quite some time… 🙂

Dear all,

The unprecedented sanitary crisis we are currently experiencing has led many countries, including Switzerland, to impose restrictive measures that have a strong impact on everyday life. It is a shock for the worldwide economy and populations.

Our responsibility is to contribute to the economy’s smooth operation, thanks to the implementation of exceptional measures throughout our different buildings in Switzerland.

Ensuring the continuity of our economic activities and preserving the health and security of our employees

The health of our employees is our number one priority.

Thanks to the implementation of teleworking for the vast majority of our employees, we safely ensure the continuity of BNP Paribas in Switzerland’s economic activities.

Our teams are mobilised and committed to answer our client’s questions and to support them during this difficult period. They pursue their mission tirelessly while showing extraordinary discipline and dedication. Through this message, I want to thank them for that.

Accompanying our client through this sanitary crisis

I am aware that this unprecedented situation is a challenge for our clients, whether they are companies, institutions or private individuals. Appropriate measures are taken to accompany them daily and support them through this hitherto unseen crisis.

We all have a role to play. Each of us has a specific responsibility, both professional and personal. I know we will honour our commitment to serve our clients and more than ever to keep playing our part in service to the economy.

Take care of you and your family, more than ever.

Monique Vialatou
CEO of BNP Paribas in Switzerland

“BNP Paribas makes societal engagement an integral part of its development strategy. I take this role very seriously because it is our duty to meet social expectations to build a sustainable and efficient bank.

I take the measure of my role and will strive to intensify the local implementation of the Group’s commitment policy in the four areas of energy transition and environment, social inclusion of young people, entrepreneurs and territories”

Starting from August 2019, Vontobel’s digital market place for structured products, deritrade, will expand its product offering to investors with the introduction of Autocallable Barrier Reverse Convertible payoff structures from BNP Paribas as the eighth
issuer on the platform.

“We are very happy to join as an issuer on one of Switzerland’s leading structured products platforms for Private Banking clients. It enables us to gain immediate access to over 70 Swiss banks and 550 External Asset Managers with an addressable AuM potential of over CHF 2’000 billion – in a purely digital fashion, since deritrade offers a fully automated service for the end client”, says Renaud Meary, Global Head of Private Banking and Distribution at BNP Paribas Global Markets. “It is fully aligned with our global strategy aimed at capturing the flows and at partnering with the most prominent platforms aggregating such flows”.

“On behalf of our clients, I am especially pleased to have BNP Paribas as a new issuer on deritrade. Their expertise in the world of structured products, specifically in Autocallable Barrrier Reverse Convertible Certificates, reinforces deritrade’s positioning as a leading digital structured products platform for institutional clients. BNP Paribas, as an  established leader in structured products, offers us a truly global reach and prominence in this area and opens possibilities for future expansion and synergies of the platform”, says Roger Studer, Head of Vontobel Investment Banking.

With strong roots anchored in Europe’s banking history, BNP Paribas supports its clients and employees in today’s changing world and has positioned itself as a leading bank in the Eurozone and a prominent international banking institution. Within Global Markets, BNP Paribas’ teams provide customized and innovative investment in equity markets across the globe.

deritrade is one of the leading multi-issuer platforms for tailor-made products in Switzerland. Over the years, deritrade has evolved into an intuitive self-service platform for relationship managers and external asset managers in Switzerland who want to offer their distinct private clientele a sensible choice of tailor-made structured products at transparent and competitive prices with a MiFID II compliant front-to-end-service over the whole product lifecycle. In 2018, over 36’000 individually tailored products with an issuance volume of CHF 6.0 billion (CHF 4.6 billion in 2017) were issued on deritrade.

Vontobel - Media Relations

Peter Dietlmaier
+41 58 283 59 30
peter.dietlmaier@vontobel.com

Urs Fehr
+41 58 283 57 90
urs.fehr@vontobel.com

Investor Relations

Michèle Schnyder
+41 58 283 76 97
michele.schnyder@vontobel.com

BNP Paribas - Media Relations

Isabelle Wolff
+41 58 283 81 10
isabelle.wolff@bnpparibas.com

Laurence Anthony
+41 58 283 97 62
laurence.anthony@bnpparibas.com

About Vontobel

At Vontobel, we actively shape the future. We create and pursue opportunities with determination. We master what we do – and we only do what we master. This is how we get our clients ahead. As a globally operating financial expert with Swiss roots, we specialize in wealth management, active asset management and investment solutions. We empower our employees to take ownership of their work and bring opportunities to life. Because we are convinced that successful investing starts with assuming personal responsibility. We relentlessly question the achieved, striving to exceed the goals and expectations of our clients. The registered shares of the Vontobel Holding AG are listed on the SIX Swiss Exchange. The Vontobel families’ close ties to the company guarantee our entrepreneurial independence. We consider the resulting freedom an obligation to assume social responsibility as well. As of June 30, 2019, Vontobel held CHF 272.2 billion of total client assets. Around the world and in our home market, we serve our clients from 27 locations.

About BNP Paribas (Suisse) SA

With almost 1,400 employees and 4 establishments in Geneva, Zurich, Basel and Lugano, BNP Paribas (Suisse) SA is a leading European bank in Switzerland for businesses, institutions and private clients. Established in Switzerland since 1872, we are here to develop over the long term, with a specific strategy for each business-line: To be the privileged partner of businesses and institutions, to accompany them in their development in Europe and internationally, with our “One Bank for Corporates” initiative. To be a reference in Wealth Management in terms of expertise and of service for our private clients and entrepreneurs. To be a center of excellence for funding of raw materials thanks to our “Specialized Trade Solutions” offer at the service of our historical customers who share our values, and of the bank’s corporate clients in Europe. The integrated model of the BNP Paribas Group enables us to offer our clients the financial stability of a first rate bank in Europe with international reach and a full range of products and investments. By developing privileged long-term relationships with our customers, we aspire to contribute to sustainable and responsible growth. Since 2015, BNP Paribas is also an active member at the Swiss Structured Products Association SSPA.

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