BNP Paribas (Suisse) SA
Are my deposits protected under the deposit insurance esisuisse? Yes, like any bank and any securities firm in Switzerland, BNP Paribas in Switzerland is required to sign the Self-regulation “Agreement between esisuisse and its members”.
This means clients’ deposits are protected up to a maximum of CHF 100,000 per client. Medium-term notes held in the name of the bearer at the issuing bank are also considered deposits. Depositor protection in Switzerland is provided by esisuisse, and the depositor protection system is explained in detail at https://www.esisuisse.ch/en
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General Terms and Conditions and Safe Custody Regulations
Data protection and automatic exchange of information
Risks involved in trading financial instruments
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Whether as a customer or potential customer of BNP Paribas (Suisse) SA you encountered a problem or an error you can easily address us a complaint, free of charge, so that we can provide you with an adequate response.
Offering you the best quality of service and thus ensuring your satisfaction is at the heart of BNP Paribas’s concerns in Switzerland.
If you have any dissatisfaction you wish to share with us, please contact us to clarify the situation.
How to file your complaint?
How do I report your dissatisfaction ?
Directly to your Relationship Manager, who remains your preferred interlocutor.
Are you still not satisfied ?
Write to the Quality service Responsible by mail at :
BNP Paribas (Suisse) SA
Place de Hollande 2, P.O. Box, 1211 Genève 11 (Suisse)
Within 10 working days of receipt of your complaint by BNP Paribas, you will receive confirmation that we take care of it. A final response will be provided as soon as possible. In general, this period will not exceed 2 months between the date of receipt and the date of dispatch of our reply.
As a last resort
If you are not satisfied with the answers given by BNP Paribas (Suisse) SA, you can present your case, free of charge, by contacting the Swiss Banking Ombudsman.
The Swiss Banking Ombudsman is an independent mediator whose services are free of charge. He deals with specific complaints which are raised against banks based in Switzerland. In general, the Ombudsman only intervenes once the customer has communicated his complaint to the bank and the bank has taken a position and taken a position prior to any legal proceedings.
Swiss Banking Ombudsman
Bahnhofplatz 9, P.O. Box, 8021 Zurich (Suisse)
Phone (08:30 – 11:30):
+41 43 266 14 14 – German / English
+41 21 311 29 83 – French / Italian
Telefax: +41 43 266 14 15