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Legal information

Supervisory authority

The Swiss Banking Ombudsman

Risk information

Client classification

Federal Financial Services Act

The Federal Financial Services Act (FinSA) came into force on 1 January 2020 with transitional periods of up to 2 years in order to comply with certain requirements.

This Act seeks to protect the clients of financial service providers and to establish comparable conditions for the provision of financial services by financial service providers.
The requirements of the FinSA are being applied in BNP Paribas, Paris, branches of Lancy/Geneva and Zurich. The Bank will comply with the rules of conduct and organisational measures required by law by no later than the end of the transitional periods.

The FinSA is applicable whenever financial services are provided professionally in Switzerland or to clients in Switzerland.

Some information related to its application is provided below:

Federal Financial Services Act

Key Information Document (KID)

The Swiss Financial Services Act (FinSA) aims to improve transparency of financial products offered to non-professional clients. In this regard, financial services providers are required to provide, where applicable, retail clients with a key information document (KID) in order to inform them about the nature and risks of the product offered before investing. Your Relationship Manager remains at your disposal to provide you with any additional information you may require.

Please find below the portal to access to relevant KIDs :

KID PORTAL

Esisuisse Deposit insurance

In the event of a bank’s bankruptcy, the deposit insurance scheme protects client deposits against loss up to the amount of CHF 100’000.- (laid down by law). These protected deposits are paid out quickly.

Deposits at BNP Paribas, Paris, branches of Lancy/Geneva and Zurich are covered by the deposit insurance scheme.

You can find more information about the deposit insurance on the website www.esisuisse.ch

General Terms and Conditions and Safe Custody Regulations

Wealth management

Data protection and automatic exchange of information

BNP Paribas in Switzerland's Data protection
Our data protection policy
Automatic exchange of information
List of partner states of Switzerland
Automatic exchange of information
Regulatory framework

Risk Information

Complaints

Whether as a customer or potential customer of BNP Paribas in Switzerland you encountered a problem or an error you can easily address us a complaint, free of charge, so that we can provide you with an adequate response.

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Offering you the best quality of service and thus ensuring your satisfaction is at the heart of BNP Paribas’s concerns in Switzerland.

If you are unsatisfied with any of our products or services, please contact us to clarify the situation.

How to file your complaint?

How to report your dissatisfaction?
Please contact your Relationship Manager, who remains your preferred spokesperson.

You remain unsatisfied?

If you are a client of BNP Paribas Wealth Management, you can send a letter to the Head of Quality Service:

BNP Paribas, Paris, Lancy/Geneva branch
Quality Service
Esplanade de Pont-Rouge 9A, P.O. Box, 1211 Geneva 26 (Switzerland)

If you are a client of BNP Paribas Corporate & Institutional Banking, you may write to:

BNP Paribas, Paris, Lancy/Geneva branch
CIB COO Office
Esplanade de Pont-Rouge 9A, P.O. Box, 1211 Geneva 26 (Switzerland)
swiss.quality.cib@bnpparibas.com

Within 10 working days of receipt of your complaint by BNP Paribas, you will receive confirmation that we take care of it. A final response will be provided as soon as possible. In general, this period will not exceed 2 months between the date of receipt and the date of dispatch of our reply.

As a last resort

If you are not satisfied with the answers given by BNP Paribas in Switzerland, you can present your case, free of charge, by contacting the Swiss Banking Ombudsman.

The Swiss Banking Ombudsman is an independent mediator whose services are free of charge. He deals with specific complaints which are raised against banks based in Switzerland. In general, the Ombudsman only intervenes once the customer has communicated his complaint to the bank and the bank has taken a position and taken a position prior to any legal proceedings.

Post:

Swiss Banking Ombudsman
Bahnhofplatz 9, P.O. Box, CH – 8021 Zurich (Switzerland)

Phone (08:30 – 11:30):

+41 43 266 14 14 – German / English
+41 21 311 29 83 – French / Italian

Telefax: +41 43 266 14 15

E-mail: http://www.bankingombudsman.ch/en/enquiries/