Legal information

Offering you the best quality of service and thus ensuring your satisfaction is at the heart of BNP Paribas’s concerns in Switzerland.

If you have any dissatisfaction you wish to share with us, please contact us to clarify the situation.

How to file your complaint?

 How do I report your dissatisfaction ?

Directly to your Relationship Manager, who remains your preferred interlocutor.

Are you still not satisfied ?

Write to the Quality service Responsible by mail at :

BNP Paribas (Suisse) SA
Quality Service
Place de Hollande 2, P.O. Box, 1211 Genève 11 (Suisse)

Within 10 working days of receipt of your complaint by BNP Paribas, you will receive confirmation that we take care of it. A final response will be provided as soon as possible. In general, this period will not exceed 2 months between the date of receipt and the date of dispatch of our reply.

As a last resort

If you are not satisfied with the answers given by BNP Paribas (Suisse) SA, you can present your case, free of charge, by contacting the Swiss Banking Ombudsman.

The Swiss Banking Ombudsman is an independent mediator whose services are free of charge. He deals with specific complaints which are raised against banks based in Switzerland. In general, the Ombudsman only intervenes once the customer has communicated his complaint to the bank and the bank has taken a position and taken a position prior to any legal proceedings.

Post:

Swiss Banking Ombudsman
Bahnhofplatz 9, P.O. Box, 8021 Zurich (Suisse)

Phone (08:30 – 11:30):

+41 43 266 14 14 – German / English
+41 21 311 29 83 – French / Italian

Telefax: +41 43 266 14 15

E-mail: http://www.bankingombudsman.ch/en/enquiries/