CCS Analyst M/F

Your team
CCS Switzerland is a team of Analysts and Account Managers, based in Zurich Switzerland. We provide daily support to Strategic Complex Centralized clients of the bank in German, French and English language.

Your mission
Acting for daily servicing activities as the single point of contact answering the Cash Management support and product requests of BNPP Corporate clients

Your work day
Objectives:

  •  To produce the best client satisfaction possible
  • To maintain the standards of excellence of the BNPP Cash Management Servicing

Responsibilities: 

  • To ensure a customer-experience driven daily servicing:
    • Offer a positive experience to the client
    • Understand client requirements to simplify requests
    • Answer any question related to business as usual Cash Management support requests
    • Promote “Selfcare” to the clients 
  • To manage Cash Management incidents:
    • Identify incidents and send alerts to the clients
    • Measure the impacts of the incident and communicate them to the client
    • Communicate with the client until the incident resolution
    • Elaborate adapted reporting on recurrent incidents
    • Understand requirements to simplify requests
    • Create a post-incident plan and act on it 

To continuously improve daily servicing quality:

  • Investigate on clients Cash Management activity to identify potential servicing improvements
  • Identify internal process optimization levers and communicate them to relevant stakeholders (BO, Compliance…)
  • Take part to improvement of client satisfaction and client satisfaction metrics (NPS)
  • Work in close relationship with the Account Manager (if any) in order to ensure the best client satisfaction

Why join us ?

BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.

In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.

Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.

NB: all terminologies apply in both the feminine and the masculine. 

Your profile

Professional Skills/Know-how:

  • Commercial education and/or University degree
  • Fluent in English(mandatory), German and/or French. Any other European language would be an asset
  • Proficient in the use Microsoft Office
  • Understanding of BNPP Group’s organization( appreciated)
  • Understanding of all Cash Management related business application (appreciated)
  • Knowledge of Cash Management services and product details, transactions (reporting, payment means), risks and procedures (appreciated)
  • Analytical Ability: Excellent analytical and problem-solving skills 

Professional Career Track/Experience:

  • Recent graduate would be considered with at least 6 month work experience
  • Experience interacting with clients at all levels
  • Experience working with remote teams
  • Middle-office or Back-office experience appreciated
  • Enthusiasm and appetite to discover the various aspects of International Cash Management

Behavioral Skills:

  • Client focused: Customer experience driven and always interact well with the client
  • Excellent communication skills both verbal and written in various languages (see above)
  • Ability to synthetize/simplify
  • Resilience
  • Ability to collaborate/Teamwork
  • Attention to detail/rigour
  • Organisational skills
  • Adaptability
  • Ability to share/pass on knowledge

Why join us ?

BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.

In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.

Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.

NB: all terminologies apply in both the feminine and the masculine. 

Administrative Assistant (12 months)

This position will be based in Geneva for a duration of 12 months

Start of the contract: immediately

YOUR TEAM

Based in Geneva you will be part of the Human Resources Shared Services team and reports directly to the HR COO.

DAILY WORK

We are looking for an Administrative Assistant for a 12-month assignment in the HR Department of BNP Paribas (Suisse) SA. This main responsibility of this role is the complete start-to-end administration of processing work certificates for our employees. The ideal candidate may be also required to work on other administrative tasks within the department as needed.

PROFILE

The ideal candidate can demonstrate: 

  • General knowledge of Human Resources and, specifically, experience with work certificate administration
  • Minimum 3 years of experience ideally in the Banking industry
  • Excellent writing skills in French and English (German is an advantage)

YOUR SKILLS

  • Strong organizational skills, including managing priorities, efficiency, and self-autonomy
  • Attention to detail and thoroughness
  • Discretion with a good understanding of confidentiality and data privacy
  • Proficiency in office tools (Word, Excel)

Why join us ?

BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.

In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.

Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.

NB: all terminologies apply in both the feminine and the masculine. 

Global Banking EMEA Graduate Programme Corporate Clients Track – Major Cash Management (12 months)
This position will be based in Zurich on a permanent contract basis.

The Corporate Clients Graduate Programme has been designed as a real booster of your personal and professional development. It is the ideal starting point to start your career in Corporate Finance.

You are hired under a permanent contract to join the Cash Management Team in Switzerland. You will start your journey with a 12-month rotational path:
        – a 2 weeks of induction in Paris (tbc)
        – a first 6 months rotation within Cash Management in Switzerland
        – a second 5 months rotation within a Corporate Coverage activity in another country

You will quickly take on responsibilities via this immersive rotational path structured around diversified missions.

BNP Paribas Corporate & Institutional Banking is a globally recognised leader in capital markets, financing, risk management and hedging. BNP Paribas is a leader in Sustainable financing solutions (World’s Best Bank for Sustainable Finance 2022 by IFR). Within CIB, Corporate Coverage Switzerland is responsible for advising corporate clients and delivering an array of the firm’s services across strategically targeted client groups in various business sectors.

YOUR TEAM
The cash management team is composed of 6 members between Zurich and Geneva. Our offices are downtown and are well connected to all amenities. Surrounded by cash management experts of several nationalities, the environment is perfect for uncovering the problems of corporate treasuries. Senior profiles share their expertise with junior profiles.

As a result of this mission, the candidate will be able to acquire many skills related to corporate treasuries and build up a significant network of CFO, corporate treasurers of international companies. This position is a perfect introduction to the corporate banking industry.

YOUR WORK DAY
As a Graduate Trainee in the team, you will develop a general knowledge of (i) the investment banking, corporate banking and other non-banking solutions offered by the BNP Paribas group, (ii) the set of policies and procedures designed to manage the risks the bank is exposed to when conducting business; and you will contribute to the team’s commercial activity. You will be part of the team and become responsible for various tasks to contribute to meeting the team objectives.

The key duties and responsibilities include:
        – She / he is responsible of sales of Cash Management products to Swiss corporate clients. She / he is a Cash Management Expert with strong sales              skills. She / he is the local representative of BNP Paribas Cash Management in the local business community. 
        – She / he works closely with relationship officers in the end-to-end sales process by providing a superior level of customer service
        – She / he responds to Requests for Proposal (RfP); assesses customer needs and recommends effective strategies regarding the Cash Management            business; negotiates pricing to optimize profitability of product or service solutions. She / he contributes to the Bank’s deposit growth strategies and              goals; generates additional revenue from the sale of Cash Management products and services.

YOUR PROFILE
        – You have a master degree in finance/business and/or economics and/or accounting and you graduated less than 2 years ago.
        – You have a maximum of 24 months of professional experience (excluding internships, work study programs) from the date of your graduation.
        – Preferably with a first banking experience
        – Excellent written and oral communication skills, fluency in German and English (our primary working language), French is an advantage
        – Self-motivation combined with a strong team spirit 
        – Ability to set priorities, be flexible, well organized and enjoy working in a dynamic and international environment

YOUR SKILLS

Behavioural skills:
        – Ability to collaborate/ teamwork
        – Ability to deliver / results driven
        – Reliability
        – Adaptability
        – Client focus
        – Communication skills – oral & written
        – Critical thinking
        – Organizational skills

Transversal skills:
         – Ability to manage a project
         – Analytical Ability

Business skills:
        – Financial Markets
        – Proficiency in Word, Excel, PowerPoint programs, tech savvy profile is a plus

Why join us ?

BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.

In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.

Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.

NB: all terminologies apply in both the feminine and the masculine.