USER SUPPORT (1st & 2nd level) / USER ACCESS MANAGEMENT

June 8, 2022
Employment contract
Standard / Permanent
Location
CH-ZH-Zurich
Job / Mission
INFORMATION TECHNOLOGY
Reference
1 B000519
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Job Summary

As an integral part of our Department of Information Systems, the UEM & P – EUC 2 / Zurich Team, active in the field of workplace and telephonic systems, is in charge of:

  • Providing 2nd and 3rd level support in relation to Workplace and User Environment
  • Providing 1st level support to users and potential third parties, while fostering collaboration in the context of IT requests or in the course of specific Projects
  • Granting and revoking access rights in an efficient and accurate manner, in response to received approvals from the Métier and in accordance with applied policies, as a means of providing support to the bank’s productive activities, all the while mitigating the risk of abusive uses – whether voluntary or involuntary – of access rights or identity.

Principal Duties and Responsibilities
 

EUC2 / Zurich team members are in charge of :

  • Management and support of user environment on 2nd and 3rd levels
  • User support
  • Provision of workplace settings, mobile phone appliances, and Market Room support
  • Contribution to the safety of Information Systems
  • Understanding of security, compliance and operational risk- related challenges
  • Processing of SailPoint demands (ARM-CH ADM SCM)
  • Strict compliance with established procedures when granting or revoking access rights. Necessity to work within strict deadlines
  • Processing of Incidents, Requests and Change (ServiceNow)
  • Maintenance of the required levels of vigilance to guarantee access security, and constant commitment to the immediate reporting of any suspicious or verified situation that could impact the Bank’s security. 

Contribution to :

  • The elaboration of documents pertaining to operational procedures
  • The provision of high quality services to internal clients
  • The maintenance of an efficient level of coordination and mutual support within the team
  • Various projects, whether IT or Métier-related

Searched profile

Professional Career Track/Experience:

  • 6-12 months of experience ideally within a recruitment company or within a transversal HR function in an international environment
  • Experience working with remote teams

Professional Skills/Know-how:

  • Ideally knowledge of the Swiss HR practices, labor and social security laws
  • Understanding of HR processes
  • German, English & French proficiency – orally and in writing, Italian is a plus
  • Advanced IT skills in Word, Excel, Power Point and for an internal candidate: also in About Me, My Development, Basware, Symphony

Behavioural Skills:

  • Ability to collaborate / Teamwork: high tolerance of ambiguity and ability to work effectively within the international BNP Paribas organisation, team oriented with a collaborative style
  • Ability to deliver / Results driven: focused on exceeding business goals, assertive and proactive
  • Active listening
  • Organisational skills
  • Communication skills – oral & written in various languages (see above)
  • Client focused
  • Ability to share/pass on knowledge
  • Resilience

Transversal Skills:

  • Analytical Ability
  • Ability to manage/facilitate a meeting, seminar, training
  • Ability to manage a project